banner

Privacy Statement

Buffalo City Metropolitan Municipality is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Buffalo City Metropolitan Municipality Web site and governs data collection and usage. By using the Buffalo City Metropolitan Municipality website, you consent to the data practices described in this statement.

Collection of your Personal Information

Buffalo City Metropolitan Municipality collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Buffalo City Metropolitan Municipality also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Buffalo City Metropolitan Municipality. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Buffalo City Metropolitan Municipality for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Buffalo City Metropolitan Municipality Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Buffalo City Metropolitan Municipality public message boards, this information may be collected and used by others. Note: Buffalo City Metropolitan Municipality does not read any of your private online communications.

Buffalo City Metropolitan Municipality encourages you to review the privacy statements of Web sites you choose to link to from Buffalo City Metropolitan Municipality so that you can understand how those Web sites collect, use and share your information. Buffalo City Metropolitan Municipality is not responsible for the privacy statements or other content on Web sites outside of the Buffalo City Metropolitan Municipality and Buffalo City Metropolitan Municipality family of Web sites.

Use of your Personal Information

Buffalo City Metropolitan Municipality collects and uses your personal information to operate the Buffalo City Metropolitan Municipality Web site and deliver the services you have requested. Buffalo City Metropolitan Municipality also uses your personally identifiable information to inform you of other products or services available from Buffalo City Metropolitan Municipality and its affiliates. Buffalo City Metropolitan Municipality may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Buffalo City Metropolitan Municipality does not sell, rent or lease its customer lists to third parties. Buffalo City Metropolitan Municipality may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Buffalo City Metropolitan Municipality may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Buffalo City Metropolitan Municipality, and they are required to maintain the confidentiality of your information.

Buffalo City Metropolitan Municipality does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Buffalo City Metropolitan Municipality keeps track of the Web sites and pages our customers visit within Buffalo City Metropolitan Municipality, in order to determine what Buffalo City Metropolitan Municipality services are the most popular. This data is used to deliver customized content and advertising within Buffalo City Metropolitan Municipality to customers whose behavior indicates that they are interested in a particular subject area.

Buffalo City Metropolitan Municipality Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Buffalo City Metropolitan Municipality or the site; (b) protect and defend the rights or property of Buffalo City Metropolitan Municipality; and, (c) act under exigent circumstances to protect the personal safety of users of Buffalo City Metropolitan Municipality, or the public.

Use of Cookies

The Buffalo City Metropolitan Municipality Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Buffalo City Metropolitan Municipality pages, or register with Buffalo City Metropolitan Municipality site or services, a cookie helps Buffalo City Metropolitan Municipality to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Buffalo City Metropolitan Municipality Web site, the information you previously provided can be retrieved, so you can easily use the Buffalo City Metropolitan Municipality features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Buffalo City Metropolitan Municipality services or Web sites you visit.

Security of your Personal Information

Buffalo City Metropolitan Municipality secures your personal information from unauthorized access, use or disclosure. Buffalo City Metropolitan Municipality secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Buffalo City Metropolitan Municipality will occasionally update this Statement of Privacy to reflect company and customer feedback. Buffalo City Metropolitan Municipality encourages you to periodically review this Statement to be informed of how Buffalo City Metropolitan Municipality is protecting your information.

Contact Information

Buffalo City Metropolitan Municipality welcomes your comments regarding this Statement of Privacy. If you believe that Buffalo City Metropolitan Municipality has not adhered to this Statement, please contact Buffalo City Metropolitan Municipality at customercare@buffalocity.gov.za. We will use commercially reasonable efforts to promptly determine and remedy the problem.